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REGISTRATION
There are two categories of registration: online and on-site. Online registration is the domain of companies like Signmeupsports.com, Doitsports.com, and Active.com. The latter is the silverback of this group. Nobody does it better, and for more events, than Active (we're biased).
Regardless of whom you use for this, there's no way to put on a race these days without using somebody's online registration engine. It's silly to try to do otherwise. Yes, you just may be able to do it a buck or so cheaper if you do it yourself, but frankly, it'll cost you a lot more in the end. Why? The reasons are legion.
First, if you want to list all the reasons why triathlon is a third bigger now in the U.S. than it was five years ago, the one overriding reason is online registration. The sorry fact is, it's hard to get people to take an affirmative act (how many of you send in all of your rebate coupons?). Online registration is so easy, people will actually register for races where they wouldn't if they had to send it in via mail. This glues them to the process of training for, and showing up to, the race.
If that hasn't convinced you, and you still decide to do paper registration, I can relate to you my stories of improper or incomplete data entry, losing checks, checks bouncing, my databasing software's non-comformity with my timing company's software, and on and on. Add top that the management time you allot to making sure this process is done right, and having to task people with this job instead of having them work on something more critical.
If that still doesn't convince you, then perhaps this will: the very fact that you are on Active's calendar of races means you've got a free method of advertising.
And finally, you'll save money. You don't have to print paper entry forms, except for cheap ones you use for day-before and day-of entry. Most of today's popular races, at least on the West Coast, haven't printed a paper entry in years.
Then there's the on-site registration. This requires a fairly sizable staff of volunteers. My favorite way to do this is assembly-line style. You've all seen this. Personally, I favor a different approach than any other RD I've ever seen. I'd rather get the bad news out of the way first. My first station is "waiver." My waivers used to take up an entire page. Were they long? No. They just had type big enough so that you could read them which, when they're big enough to actually be legible, fills an entire page. Furthermore, they had spaces for the competitors' mandatory initials next to each paragraph. And finally, we had a volunteer whose only job was to ask, "Do you understand everything on the waiver? Do you have any questions about it?"
Next station would be rules. I'd give out a page with the list of the most commonly broken rules, along with the warning: "If you break these rules, we will attempt to catch you, and penalize you. Know the rules, and abide by them. We'd prefer not to penalize anyone, but we'll penalize whomever we catch."
You'll hire a timing company. Choose a company with experience in timing triathlons. Ask what it is you get. Perhaps they'll offer a cafeteria menu of services. Choose what you think is important. Do you want to put on an event for a low entry fee? Then don't have your timing company send results to each competitor in the mail (at a cost of anywhere from $.75 to $3 a-pop depending on whether it's just a post card or a full set of results).
Do you need chip timing? It's more expensive, by a buck or two per person. For a smaller, lower-key race, a good non-chip timer will do you fine. Do you want to offer transition splits? Is it a larger race? Are you charging a more expensive entry fee? Those are reasons to use chip timing.
When you've apprised your timing company that you're using Active.com (or other online timing company) they'll be very happy. They won't have to worry about software compatibility, or keying errors (except errors made those who're entering the race) or anything like that. But there's still the issue of getting the database from Active to your timing company, and then there's late registration. For all of this, you'll need to rely on your timing company. In fact, this is what you want. Best if you push as much of it off on them as you can. Ask them how many bodies they need, and then provide the bodies. Otherwise, the more of the burden they'll take for everything that has to do with getting people's names into the database, the better for you. But you must ascertain what it is they won't provide. Are they bringing computers and printers? And printer paper? Are they bringing all the computers they need? Both for registration and for chip verification? Are they bringing enough electrical cords? Make sure you know what they'll provide, and what they won't. Make sure they know that if they haven't disclosed what they need from you once they show up, then you aren't providing it, and they must provide it as part of the price they're charging you.
Because you're relying on them, this doesn't mean you abdicate all knowledge of the process. You need to know what's going on. Basically, there's two competing sets of virtues here: You must force accountability on your timing company. Don't allow them a crack through which they can wiggle, whereby they blame you for something not done. At the same time, it's your race. You must keep control. You must set up fail-safe plans, and redundencies. You can't allow control of your business to fall into someone else's hands.
As you go through the process of figuring out what you need, from goodie bag stuffers to T-shirt hander-outers, to twist ties, to safety pins, and everything else, Here is a short, non-comprehensive, list of ideas about which you might think:
- Keep an eye on the money
- Control the waiver and rules processes
- Make sure you order all necessary materials, like swim caps and race numbers, way, way ahead of time.
- Ask to know, with precision, what your timing company will do for you inside the registration room. How many bodies will they bring? What will they do? Will they collect money? Will they take care of registration problems (like, "You placed me in the wrong age-group)? Will they take care of USAT matters, like checking for annual memberships, and charging for one-day licenses?
- If they don't take care of USAT issues, find out from USAT what they'll need from you. Are they bringing anyone to your race? Who collects their money? If it's you who collects it, when are you supposed to collect it? Online, from Active? Who collects on-site? When does USAT get the money from you?
- Are you supposed to house personnel from the timing company, from USAT, your referees (and for that matter, your announcer, and whomever else)?
- Realize what a time and energy consuming job stuffing registration bags with goodies is. Assemble your registration staff the week prior to the event for a bag-stuffing party, with pizzas, etc., and make it fun. Make sure you've got all your goodie bag stuff in-house in time for the party.
- Consider redundencies. Is Active sending the database directly to the timing company? Perhaps you ought to have them send it to you as well. Burn it onto a CD and put it in a safe place.
What else goes on during registration? Your expo, for one. If you don't make packet pick-up mandatory the day before the race, your expo is worth less to a booth buyer. But, yes, there are people who live an hour away short enough to drive to the event the morning of, long enough to whine about it if they have to drive two hours round-trip just to pick up a packet they day before. Personally, I like the approach of the Pacific Coast Triathlon in Newport Beach. They'll Fedex you your package for $25, and then you don't have to come the day before. Otherwise, you've got to come.
Route your registration foot traffic so that it goes through the expo on the way to packet pick-up and, hopefully, through the expo on the way back out again.
Registration is also the time for pre-race meetings. Who comes to these? Probably a third to half of your competitors. The shorter and more interesting you make it, the more people will want to show up. I'd have them every hour, on the hour, and limit them to 15 minutes, 20 max. If your head ref (or whomever) can't do it in 15 minutes, find someone who can. If people still want to ask inane questions, fine. There's 40 minutes until the next meeting.
Registration is chaos. It's also dangerous, from a liability standpoint. Don't enter this process unprepared. Don't get to pre-race day understaffed. You've got one chance to do this, so do it right.
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